Delivery & Refund Policy

Delivery inside Jordan:Same day delivery is available within Amman and if the product is ordered before 5pm, if the shipping address is within Jordan but outside Amman you will be informed of the date and shape your product will be delivered in, usually within next day.Flowrs and gifts Delivery inside Kuwait, Cairo, Dubai, Beirut, Qatar, Saudi Arabia, Iraq:Orders will be delivered next day and you will be notified if we face any changes, if you need your order to be delivered same day, please contact us and we will see how we can help with that.
Substitution Policy:If the exact flowers or container you have selected are not available our expert florists will create a beautiful bouquet with the freshest available flowers. We will only substitute items of equal or higher value.
Cancellations

Working Hours & Delivery Timeline(Delivery & Refund Policy)

  • Customer Service Hours: Available from 10:00 AM onward.
  • Workshop Preparation Hours: Opens at 11:30 AM.
  • ‘As Soon As’ Delivery Option: Orders placed with this option are processed and delivered within 1 to 3 hours starting from 11:30 AM.
  • Thursday & Friday Schedule: Since our company closes at 11:00 PM on Thursdays and Fridays, the recipient will be contacted prior to the selected delivery window to confirm availability, especially if early delivery is requested.

Cancellation Policy(Delivery & Refund Policy)

While we begin processing your order immediately upon receipt during business hours, cancellations must be requested prior to dispatch and within 24 hours of placing the order:

  • Cancellations Before Dispatch: We will process your cancellation and provide a suitable solution.
  • Late Cancellations: Requests made after 24 hours or after dispatch cannot be guaranteed and are subject to a 20%–100% cancellation fee depending on the item status and preparation phase.

Return & Refund Policy (100% Satisfaction Guarantee)

At jasminegift.com, we offer a 100% Customer Satisfaction Guarantee on all floral arrangements and gifts:

  1. Unshipped Items: If your order has not shipped yet, we can replace the item or issue a store credit coupon code equal to your purchase amount for future use.
  2. Delivered Items:
    • If you are not completely satisfied with the delivered arrangement, contact our customer service team. We will offer solutions tailored to your preference, including sending a replacement arrangement of equal or greater value free of charge (or sending a complimentary gift plant).
    • We may request a photo of the received items to identify any delivery issues.
    • We encourage you to keep and enjoy the original floral arrangement alongside your new replacement.
  3. Refund Methods: Refunds can be issued either as store credit or as a direct monetary refund based on your request.

Ordering, Pricing & Payments(Delivery & Refund Policy)

  • How to Order: Select your desired product, choose your preferred delivery time, write a custom message for the gift card, add the item to your Cart, and proceed to Checkout by filling in the shipping address and selecting your payment method.
  • Payment Methods: We accept quick and secure online payment options, including PayPal.
  • Promotional Coupons: You can apply discount codes and promotional coupons during the checkout process to redeem special offers or free gifts.
  • Account Management: Log in to your account at any time to track order status and keep your contact details updated for faster shopping.

Privacy & Security Policy

We are committed to protecting your personal security and privacy. Your information will never be used for any purpose unrelated to jasminegift.com.

  • Information Collection: We collect personal details (such as name, email, mailing address, phone number, and payment information) only when voluntarily submitted by users during registration or checkout.
  • Cookies & Non-Personal Data: Our Site uses cookies to enhance user experience, evaluate site performance, and improve our services. Users can adjust their browser settings to refuse cookies if preferred.
  • Data Protection: All sensitive and private data exchanges between the Site and Users occur over SSL-secured communication channels, encrypted and protected with digital signatures.
  • Information Sharing: We do not sell, trade, or rent personal identification information to third parties. We may only share generalized, non-personal demographic data with trusted partners to optimize our services.
  • Email Communications: Your email is used to send order updates, customer service responses, and optional newsletters (which include an unsubscribe link at the bottom of every email).
  • Contact Us: For any inquiries regarding our Privacy Policy or practices, please contact us at: [email protected]

Our Customers’ Trust Speaks for Us

We take immense pride in our service standards and customer reviews. You can explore all verified store ratings on our official Trustpilot page by visiting Trustpilot Reviews.

Order Effortlessly via Our Mobile Applications

To make your shopping experience smooth and flexible, we offer our official mobile app for jasmine flowers and gifts on smartphones: